Frequently Asked Questions

Q: What is your Return policy?

A: The goods that are delivered to customer are packed in the manufacturer standard of sterile packaging sealed in standard box. For any reason, the customer can return the goods delivered provided the box is still unopened and goods are in the standard sterile packaging intact. A replacement will be made for goods return within 14 days from the date of order. However, shipping and handling charges are non refundable and to be borne by the customer. Please contact our customer service for full procedures of goods return and replacement.

Products available on this website is solely for informative purposes to viewers and is not to be replaced with the ocular health management given by your optometrist. You must be 18 years and above and is already an existing contact lens user which is managed by an optometrist where you have regular eye examinations and comply with advice given to you by the optometrist regarding contact lens usage. If you do experience any unpleasant symptoms such as pain, discomfort, foreign body sensation, burning or stinging sensation, sensitivity to light or redness; discontinuation of contact lens is advised and an immediate consultation of your optometrist or ophthalmologist is preferred. It is required of you to obtain a valid prescription by your optometrist before you make an order through this website.